GROUP WALKS

We work as a team so in case someone goes on vacation, their car breaks down or they call in sick we will always keep our promise to you. Because of the way our team works we can not promise the same dog walker every visit. However, If consistency is important to you we recommend booking an ongoing appointment so we can accommodate your request to the best of our ability.

We use a two hour pick-up window

Due to the complexity of our Pup Parent’s varying schedules and the unique challenges of maneuvering through Vancouver in all climates, we reserve a two-hour window around the time of your scheduled walk.   For example, if your pup is scheduled for a 3PM walk, you can expect your walker will arrive sometime between 2PM and 4PM.   This window helps us manage constantly varying schedules, bad weather, toweling dogs off after rainy or snowy days, varying travel times between clients, and of course elevators that sometimes take forever to come for what ever reason.

If you have a townhome or a free-standing home, you’d need to have either a keyless entry for us or a key lockbox on your property.If you live in an apartment where you’re not allowed a key lockbox, then you’d need to provide us with three copies of the key at your initial sign-up process with us. There are a few benefits to the lockbox: if the dog walker assigned to your service has an emergency we have back up walker who will be able to access your home. You also will have the code so if you happen to lock yourself out you can use the lockbox as well! You can purchase your own, or we can provide one.

We walk dogs in every type of weather, including rain, snow and summer heat. However, your dog’s safety is our # 1 priority so we may alter walk lengths to ensure the comfort and health of your dog in the event of extreme cold or heat.