Our most Frequently asked questions. if you don’t see what you are looking for please contact us.
with the new guidelines set by the government, staff will still be using the precautions listed below.
thank you for your understanding.
All Staff are fully vaccinated.
- No contact pickups and drop offs.
- Using a mask during pick ups and drop offs.
- Using a rubber leash for pick ups for easy disinfecting.
- Disinfecting our equipment and hands before and after each walk.
- Maintaining social distancing.
- Should We not feel well, We will be cancelling services for the required amount of time and notify you of the same, as soon as possible.
Meet and greets are as follows.
- In Person, Outdoor Meeting. We will maintain social distancing while allowing your dog to meet us. Masks and hand sanitizer on hand!
- we are more then happy to start a ZOOM meet as well!
Any questions or concerns please reach out.
For Group Walks :
have a good recall
enjoy meeting new dogs and people
be over 6 months of age and capable of hiking like conditions
must be spayed / neutered
Private Walks : Everyone Welcome
- Blue Area: Group Walks
- Green Area: Private Walks
We would LOVE to hear from you! Head over to HERE and learn about our 3 easy steps for your dog(s) to become Rain City Dog!
Yes! Rain City Dogs uses the best dog walking app available for iPhone and Android. With the app you can view your schedule, add or cancel walks, message with the office or your walker, view and pay invoices, read walk reports, save photos, and much more!
Yes! this is our way to help with positive training. an example would be if we see a dog too far away we call them back to us. ask them to sit and give them a treat for great listening! We know some dogs have allergies, that why we stay away from basic protein treats like chicken and go with more different proteins (crickets, bison, duck, Fish)
Group Walks: We give all our updates on group walks as we drop off pets to you. or check out our Instagram for all the live action!
Private Walks : After each service is completed, your walker will send you an update by a message within our app and you will be informed in particular about bathroom activities, and how your dog was acting throughout the walk. Pictures are included too!
We pride ourselves on safety and all walks will initially be on-leash. This allows us to learn your dog’s personality, read their body language, work on training adherence and avoid any unexpected situations such as squirrels, loose dogs or other triggers. Once we have established a good relationship with your dog and have assessed his recall response we can work towards off-leash hikes. Private walks are on-leash unless otherwise discussed with you.
If you have a townhome or a free-standing home, you’d need to have either a keyless entry for us or a key lockbox on your property.If you live in an apartment where you’re not allowed a key lockbox, then you’d need to provide us with three copies of the key at your initial sign-up process with us. There are a few benefits to the lockbox: if the dog walker assigned to your service has an emergency we have back up walker who will be able to access your home. You also will have the code so if you happen to lock yourself out you can use the lockbox as well! You can purchase your own, or we can provide one.
ABSOLUTELY! We walk rain or shine and most dogs love to get dirty. We ask that you keep a towel handy so that we can dry your dog before we let them into your home. We will do our very best to clean and dry your dog but there is a limit as to how much time we can spend on each dog. We are happy to leave your dog in a designated area if you wish – please just let us know.
Advanced notice is always preferred, however you can still cancel up to 24 hours in advance without penalty. A full fee will be charged to you if cancelled afterwards. In emergency situations there are exceptions.
It's a clever way of saying we aren't certified trainers. However, if you are working with a trainer, we will join a session, or speak with them, in order to emulate the important training regiment for your dog. If you do not have a trainer, we are happy to hear from you about what we should do!
For Group Walks Absolutely we do! and pick up and drop off times vary depending on the route we need to pick up the dogs for the day. but we start our day at 9:30 AM and last dog is normally dropped off around 4:00 PM.
- Recurring schedule - we set up a regular schedule for you and you just let us know if you need to change or cancel! Best for the pet parent who wants to make 100% they’ll get into our schedule week after week for their pets’ needs. This schedule will automatically approve every week, so you know you are covered!
On-demand - you can request as needed for a walk through the app. Best for the pet parent who has last minute things come up often and want to backup help with their pet on long days. These appointments will show as “pending” for you until we confirm them into our schedule. We do our absolute best to get all of our requested walks into our schedule! The more notice you are able to give us, the higher the guarantee.
Once an appointment is scheduled for you, you’ll be able to see which team member is coming with a bio about them, and see the confirmed time of your appointment.
We accept Cash, credit, cheques and etransfers
you are invoiced at the 1st and 15th of each month for walks and invoiced before your boarding stay. Don’t want to have to remember to send it in? No problem - we can run your card for you on Sundays if you have anything due.
We walk dogs in every type of weather, including rain, snow and summer heat. However, your dog’s safety is our # 1 priority so we may alter walk lengths to ensure the comfort and health of your dog in the event of extreme cold or heat.